Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)
I. Product-related questions
1. How to use the manual egg roll maker?
The manual egg roll maker is very easy to use! You just need to follow the steps below:

Prepare the batter: Make the egg roll batter according to your recipe.
Preheat the device: Preheat the egg roll maker on the stovetop and make sure it is fully heated.
Pour the batter: Pour the appropriate amount of batter into the preheated device and quickly turn off the device.
Cooking: Adjust the cooking time according to personal taste (usually within 1-3 minutes), and take out the egg roll after observing the color change.
Enjoy the food: The smooth egg roll is ready, you can add your favorite fillings and enjoy the delicious egg roll!
2. What is the material of the manual egg roll maker?
Our manual egg roll maker uses high-quality non-stick coating and food-grade aluminum to ensure safety, durability, and even heating.

3. What heat sources can the manual egg roll maker be used for?
This product is designed for gas and electric stoves. Please avoid using it in open flames or microwave ovens to ensure safety.

II. Questions about orders and payments
4. How do I place an order?
You can visit our official website, browse the product page, select the desired product, click "Add to Cart" and follow the prompts to complete the checkout process.

5. What payment methods are supported?
Our website supports a variety of payment methods, including:

Credit cards (Visa, MasterCard, American Express, etc.)
Debit cards
PayPal
Other online payment platforms
6. How to check the order status?
You can log in to your account on our website and go to the "My Orders" page to check the order status. You can also contact us through the customer service email or phone to get the order status.

III. Questions about shipping and delivery
7. How long does it usually take for an order to be shipped?
We will process and ship within 7 working days after confirming the order. The specific delivery time depends on the logistics service in your area.

8. How do I check my logistics information?
Once your order is shipped, we will send an email with the tracking number and logistics company information. You can use the tracking number to track your package on the logistics company's website.

IV. Return and Exchange Related Questions
9. How to apply for a return?
If you wish to apply for a return, please contact customer service within 30 days of receiving the product. Please provide the order number and reason for return and follow our return process.

10. Do I need to pay for shipping for returns?
Normally, the shipping cost of returns is borne by the customer, unless it is caused by a product defect or wrong order, in which case we will bear the return shipping cost.

11. What should I do if I receive a damaged or defective product?
If the goods you received are damaged or defective, please contact the customer service team immediately and provide relevant photos and order information. We will arrange a replacement or refund for you as soon as possible.

V. Other Frequently Asked Questions
13. How to clean and maintain the manual egg roll maker?
To ensure the long-term use of the product, it is recommended that you clean it immediately after each use:

After waiting for the device to cool down, wipe the non-stick surface with a damp cloth.
Never use sharp cleaning tools to avoid scratching the surface.
It is not recommended to soak the device in water or put it in the dishwasher for cleaning.

14. How do I care for my manual egg roll maker?
Keep the device dry, avoid moisture, and check the integrity of the non-stick coating regularly. Stop using it if you notice any wear or scratches.