Refund and Return Policy
Thank you for choosing our company's manual egg roll maker! We are committed to providing every customer with quality products and satisfactory service. If you are not satisfied with the product you purchased, the following is our refund and return policy.
If you have any questions about our refund and return policy or need further assistance, please feel free to contact us:
Email: [email protected]
We appreciate your strong support for our company and look forward to providing you with better products and services!
1. Eligibility for Returns and Refunds
You can apply for a return and refund within 30 days of receiving the product, provided that the following conditions are met:
Product unused: The product must be unused, with the original packaging and all accessories and manuals intact.
Retain receipt: You need to provide proof of purchase, including order number or receipt.
Scope of application: This policy applies to all manual egg roll makers and related accessories purchased through our official website.
2. Return process
To apply for a return, please follow the steps below:
Contact customer service: Contact our customer service team via email or customer service phone, provide the order number and reason for return.
Email: [email protected]
Return authorization: The customer service team will provide you with a return authorization and inform you of the return address and related instructions.
Product return: Please send the product back to the designated address according to the instructions received. It is recommended to use a trackable mailing service to ensure the safety of the return process.
Package confirmation: After we receive the returned product, we will inspect it to confirm that it meets the return conditions.
3. Refund Processing
Refund Method: After confirming that the return conditions are met, the refund will be processed through your original payment method. The refund processing time is generally 7 working days, and the specific time may vary depending on the bank's processing speed.
Shipping costs: The shipping costs of the return are borne by the customer, unless the return is due to a product defect or an incorrect order. In this case, we will bear the return shipping costs.
4. Exchange Policy
If you wish to exchange for other products, you can do so in the following ways:
Request an exchange: When contacting customer service, inform the specific product you wish to exchange.
Return process: As in the above return process, you must return the original product first.
New order: We cannot process exchanges directly, and you will need to place a new order for a new product after the return is completed.
5. Special circumstances
Damaged or defective products: If the product you received is damaged or defective, please contact our customer service team as soon as possible. After confirmation, we will replace it for you free of charge or provide a refund.
Wrong order: If you receive an incorrect item due to our error (wrong item, model, color, etc.), we will cover all return shipping costs and replace it with the correct item.
6. Notes
Order cancellation: If you wish to cancel your order before it is shipped, please contact our customer service team immediately. If the order has been shipped, you need to follow the above return process.